Requirements
Where is the best place to locate a CatGenie?
The CatGenie can be hooked up in any room that has an incoming water supply, drainage and an electric outlet like Bathroom, Toilet, Laundry Room or Kitchen.
What if I have a problem setting up the CatGenie?
You can call 0844 736 2790 and a Customer Support person will assist you.
How many times a day should I run the CatGenie?
Run at least one cycle for each cat using the CatGenie. Run it at least once every day even if you don’t see waste in the box.
How long does it take to set up the CatGenie?
On average, it takes less than 30 minutes to set up the CatGenie.
How does solid waste get through the pipes?
The solids get ground up into liquid for safe and easy removal down drain.
How do I clean the CatGenie Self-Washing Cat Box?
The great benefit of the CatGenie is that it is the only cat box that actually washes and cleans itself. Like any appliance, it is a good idea to wipe the outside. Once or twice a year, especially if you have longhaired cats, you can put the Basin and Hopper into the bathtub or outside and hose the inside area.
Does the CatGenie need electricity?
The CatGenie needs an electrical outlet for power to operate.
Does it hook up to plumbing?
Yes the Cat Genie hooks up to cold water intake from a sink, toilet or washing machine. The drain hose merely hooks over a toilet rim or the drainpipe behind your washing machine. It is a simple, do-it-yourself set up. Set Up Demo.
Do I need a plumber to install my CatGenie?
In 99% of cases, a plumber is NOT needed to connect the CatGenie. The setup is simple. With your purchase, you receive a self-cutting tap for bathroom setup and an ¾” T-adapter for laundry room setup. These fit 95% of locations. Some non-standard hookups may require a different size T-adapter, which CatGenie (UK) Limited does not provide. They are inexpensive and available at diy stores.
If you have low water pressure or are unsure, please call us before ordering.
Can the CatGenie work with septic systems?
Yes, it is safe for septic systems. Only waste water and a few Washable Granules get flushed each day. The Washable Granules biodegrade in less than 9 months.
