Purchase/Delivery Info
Where can I purchase the CatGenie?
You can purchase the CatGenie by using our On Line Order Form or by calling 0844 736 2790
What's the cost and where do I buy the Washable Granules and SaniSolution?
Right here on the CatGenie web site. We have special prices for large quantity orders. The SaniSolution Cartridge is the size of a videocassette. Depending on quantity purchased, a cartridge costs as little as £18.71. One cartridge lasts 4 months for one cat; 2 month for two cats, 6 weeks for three cats.
The Washable Granules come in a cereal box size package. They never need changing just
replenishment. Cost £19.99 per box. A year’s supply of everything you need takes up less space
than ONE 20 litre bag of litter. Order Supplies or call 0844 736 2790.
What is the Warranty on the CatGenie Self-Washing Cat Box?
A Two-Year Warranty covers the CatGenie Self-Washing Cat Box. This highly engineered machine has the longest coverage of any other automated litter box. And the CatGenie does so much more than scoop. When purchased directly from the CatGenie web site, you’re covered by an unconditional 90-day, Money-Back Guarantee if you are not completely satisfied with your CatGenie.
What if I have a problem with my CatGenie?
You can call 0844 736 2790
and our Customer Support people will help troubleshoot any problem. For mechanical problems, we will either repair or replace the warranted Processing Unit.
What does the CatGenie cost?
The CatGenie scooping, flushing, washing, sanitizing and drying appliance plus two boxes of Washable Granules and one SaniSolution Cartridge (lasting 4 months for one cat) is only £289.99 incl VAT.
What cards do you accept?
Are online order system can accept payments with Visa, Visa Debit, Mastercard, Mastercard Debit, Switch and Delta (Is that correct??) We can also accept order payments with Maestro, American Express and PayPal, just call us to place your order.
How long does shipping take?
Most orders placed before 3pm Monday to Friday are despatched that day for delivery next working day. Saturday Delivery can be arranged for an extra £20, just call us to place your order.
Does the CatGenie come with a cover or hood?
Yes. A hood is available to purchase in our store.
Do you ship to Europe?
Yes, we can ship to any EU country that does not already have a CatGenie Distributor. Additional shipping fees may be required and payment is currently processed through PayPal. For further information please visit our EU Sales Page or send us an email.
